A Revised Framework of Social Exchange Theory to Investigate the Factors Influencing Residents' Perceptions
Tourism Management Perspectives, 16, 335-345, 2015, DOI: 10.1016/j.tmp.2015.10.001
36 Pages Posted: 21 Jun 2018 Last revised: 21 Sep 2018
Date Written: June 6, 2018
The aim of this study is to investigate the factors influencing residents' perceptions and support for tourism development. Integrating a revised theory of social exchange and previous research has led to the development of a framework with which to conceptualize these relationships. This study was conducted in Lenggong Valley, a newly recognized World Heritage Site in Malaysia. The findings revealed strong positive effects for economic gain and involvement in the planning and management process on residents' perceptions. Community attachment, environmental attitudes, and age also affected residents' perceptions. The results of our study suggest that perceptions strongly influence support for tourism development. In using a revised social exchange theory framework, this study makes a significant theoretical contribution to the tourism and resident perception literature. Furthermore, this study has a number of practical implications for Lenggong Valley's local authorities in terms of sustainable management.
Keywords: Residents' perceptions, Social exchange theory, World Heritage Site, Positive perceptions, Negative perceptions, Partial least squares–structural equation modeling
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