Online and Automated Dispute Resolution in New Zealand: A Law Reform and Regulation Perspective

53 Pages Posted: 12 Jul 2018

See all articles by Charlotte Austin

Charlotte Austin

Victoria University of Wellington, Faculty of Law, Student/Alumni

Multiple version iconThere are 2 versions of this paper

Date Written: June 20, 2018

Abstract

This paper investigates the issue of online and automated dispute resolution from a law reform and regulatory perspective. It argues the growing prevalence and capabilities of online dispute resolution has created both opportunities and risks for consumers and for dispute resolution policy in New Zealand. In particular, the significant risk of harm occurring if the technology is permitted to develop without any regulation or governance now warrants proactive governmental intervention to provide a protective legal framework. A proposed regulatory model is put forward, which encompasses both direct legal and indirect methods of regulation.

Keywords: Online Dispute Resolution, Law Reform Regulation, Technology Regulation

JEL Classification: K00

Suggested Citation

Austin, Charlotte, Online and Automated Dispute Resolution in New Zealand: A Law Reform and Regulation Perspective (June 20, 2018). Available at SSRN: https://ssrn.com/abstract=3200199 or http://dx.doi.org/10.2139/ssrn.3200199

Charlotte Austin (Contact Author)

Victoria University of Wellington, Faculty of Law, Student/Alumni ( email )

PO Box 600
Wellington, Victoria 6140
New Zealand

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