Best Value-Total Quality Management for Local Government?

Posted: 20 Mar 2003

See all articles by George Boyne

George Boyne

Cardiff University - Cardiff Business School

Julian S. Gould-Williams

Cardiff University - Cardiff Business School

Jennifer Law

University of Glamorgan - School of Humanities and Social Sciences

Richard M. Walker

The University of Hong Kong

Abstract

This article argues that Best Value is a form of Total Quality Management (TQM). At the core of Best Value are the TQM principles of customer focus, continuous improvement and team-working. To discover if Best Value will deliver the performance improvements expected of local government, the authors examine evidence on the relationship between TQM and performance. Performance is most likely to be improved if the whole TQM approach is implemented in the Best Value framework.

Suggested Citation

Boyne, George and Gould-Williams, Julian S. and Law, Jennifer and Walker, Richard Mark, Best Value-Total Quality Management for Local Government?. Public Money and Management, Vol. 22, pp. 9-16, 2002. Available at SSRN: https://ssrn.com/abstract=320705

George Boyne (Contact Author)

Cardiff University - Cardiff Business School ( email )

Aberconway Building
Colum Drive
Cardiff, CF10 3EU
United Kingdom
+ 44 (0) 29 20 875572 (Phone)
+ 44 (0)29 20874419 (Fax)

HOME PAGE: http://www.cf.ac.uk/carbs/hrm/boyne.html

Julian S. Gould-Williams

Cardiff University - Cardiff Business School ( email )

Aberconway Building
Colum Drive
Cardiff, CF10 3EU
United Kingdom

Jennifer Law

University of Glamorgan - School of Humanities and Social Sciences ( email )

Pontypridd CF37 1DL, Wales
United Kingdom
+44 (0) 1443 482303 (Phone)
+44 (0) 1443 482380 (Fax)

Richard Mark Walker

The University of Hong Kong ( email )

Pokfulam Road
Hong Kong, HK
China

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