Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance

Posted: 2 Aug 2018

See all articles by Shelley Xin Li

Shelley Xin Li

University of Southern California - Marshall School of Business

Tatiana Sandino

Harvard Business School - Accounting and Control

Multiple version iconThere are 3 versions of this paper

Date Written: May 1, 2018

Abstract

Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by JAR, to test whether an information sharing system recording employees’ creative work affected the quality of creative work, job engagement, and financial performance. We found that, on average, this system did not have a significant effect on any of these outcomes. However, it significantly improved the quality of creative work in stores that had accessed the system more frequently and in stores with fewer same‐company nearby stores. It also improved creative work and job engagement in stores in divergent markets, where customers needed more customization. We found weak evidence of better financial results where salespeople had lower creative talent before the system was introduced. Our findings shed light on those conditions in which information sharing systems affect employees’ creative work.

Keywords: Information Sharing Systems; Knowledge Sharing; Creativity; Engagement; Productivity; Labor Management; Learning; Geographically Dispersed Organizations; Retail Chains

JEL Classification: C93; D83; J24; L81; M54

Suggested Citation

Li, Xin and Sandino, Tatiana, Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance (May 1, 2018). Journal of Accounting Research, Vol. 56, No. 2, 2018. Available at SSRN: https://ssrn.com/abstract=3213591

Xin Li

University of Southern California - Marshall School of Business ( email )

701 Exposition Blvd
Los Angeles, CA 90089
United States

Tatiana Sandino (Contact Author)

Harvard Business School - Accounting and Control ( email )

367 Morgan Hall
Soldiers Field
Boston, MA 02163
United States
617-495-0625 (Phone)

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