Improving the Body Imaging Division at the University of Virginia Health System

3 Pages Posted: 18 Jul 2018

See all articles by Elliott N. Weiss

Elliott N. Weiss

University of Virginia - Darden School of Business

Rebecca Goldberg

University of Virginia - Darden School of Business

Austin English

University of Virginia - Darden School of Business

Abstract

This field-based case explores the University of Virginia's Body Imaging Division (BID) along with the group's new director, Arun Krishnaraj, who is trying to assess and ameliorate the frustrations, confusions, delays, and other issues BID and its patients are dealing with.Krishnaraj knew instinctively that there was much untapped potential in BID and significant value that could be created for the patients receiving care there. In addition, the entire health system and all BID employees would benefit from removing the waste in the various processes. The key would be moving beyond individual definitions of the issues toward a commonly accepted description of both the problem and the best approach to finding real solutions.The case challenges the students to define a problem-solving process and implement Lean/A3 thinking to address BID's problems. The case can be sued to show how Lean thinking can be applied in a nonmanufacturing setting, specifically health care.

Excerpt

UVA-OM-1597

Jul. 3, 2018

Improving the Body Imaging Division

at the University of Virginia Health System

A 64-year-old gentleman presented to the hospital with a fever and elevated white blood cell count, which are signs of an infection. After admission and treatment with antibiotics, the patient did not respond as expected. A CT scan of the abdomen was ordered, which revealed an organized fluid collection in the abdominal cavity. The referring physician requested that the fluid collection be aspirated and potentially drained under image guidance to determine if the fluid collection was the source of infection.

—Arun Krishnaraj

. . .

Keywords: University of Virginia, health care, health system, health care management, Lean, process improvement

Suggested Citation

Weiss, Elliott N. and Goldberg, Rebecca and English, Austin, Improving the Body Imaging Division at the University of Virginia Health System. Darden Case No. UVA-OM-1597. Available at SSRN: https://ssrn.com/abstract=3213750

Elliott N. Weiss (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4375

Rebecca Goldberg

University of Virginia - Darden School of Business

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

Austin English

University of Virginia - Darden School of Business

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

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