An Approach Based on Knowledge Management for the Use of ICTs in Mexican SMEs

The IUP Journal of Knowledge Management, Vol. XV, No. 4, October 2017, pp. 7-23

15 Pages Posted: 9 Aug 2018 Last revised: 17 Mar 2019

Date Written: 2017

Abstract

In the business environment, new and ever-changing necessities emerge. This becomes a challenge for Small and Medium Enterprises (SMEs) which aim to survive in an increasingly competitive market that is strongly influenced by Information and Communications Technologies (ICTs). Although Mexican SMEs show an appropriate level of adoption of ICTs, it has been found that there is a low level of use of these technologies in business processes. On the other hand, considering this scenario, it becomes relevant to propose an innovative approach where the adoption of ICTs is treated as a dynamic and interactive process directly linked to Knowledge Management (KM), which also allows the development of competencies and skills so that Mexican SMEs are able to face new knowledge environments. The objective of this paper is to make a literary review that reveals the low level of use of ICTs in SMEs, particularly in the Mexican environment, with the aim of proposing a novel approach where enterprises consider KM in the implementation of ICTs.

Suggested Citation

Perez-Soltero, Alonso and Moreno, Francisco Javier Leon and Barcelo-Valenzuela, Mario and Gamiño, Juan Alfredo Lino, An Approach Based on Knowledge Management for the Use of ICTs in Mexican SMEs (2017). The IUP Journal of Knowledge Management, Vol. XV, No. 4, October 2017, pp. 7-23. Available at SSRN: https://ssrn.com/abstract=3218783

Alonso Perez-Soltero (Contact Author)

Universidad de Sonora ( email )

Blvd. Luis Encinas y Rosales S/N
Col. Centro
Hermosillo, Sonora 83000
Mexico

HOME PAGE: http://www.aperez.mx

Francisco Javier Leon Moreno

Universidad de Sonora ( email )

Blvd. Luis Encinas y Rosales S/N
Col. Centro
Hermosillo, Sonora 83150
Mexico

Mario Barcelo-Valenzuela

University of Sonora ( email )

Blvd. Luis Encinas y Rosales S/N
Col. Centro
Hermosillo, Sonora 83150
Mexico

Juan Alfredo Lino Gamiño

Universidad de Colima ( email )

Facultad de Economía
Av. Josefa Ortiz de Dominguez 64
Villa de Alvarez, Colima 28970
Mexico

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