Real-Time Feedback Systems, Recordkeeping and the Task Selection Bias

35 Pages Posted: 17 Aug 2018 Last revised: 6 Sep 2019

See all articles by Farah Arshad

Farah Arshad

Tilburg University - Tilburg University School of Economics and Management

Bart Dierynck

Tilburg University

Date Written: August 17, 2018

Abstract

With the emergence of new technologies, the use of real-time feedback systems where employees have a choice over whether and how frequently they want to get feedback is increasing. In this study, we experimentally examine individuals’ tendency to choose easier tasks over difficult tasks (also known as the task selection bias) under real-time feedback systems. We find that real-time feedback systems lead to a higher task selection bias and that recordkeeping can reduce the task selection bias induced by real-time feedback systems. Our findings also reveal that planning and dynamic sequencing (where the system suggests the next task based on a plan) do not have an incremental effect over recordkeeping in reducing the task selection bias. Our study uncovers how modern accounting systems influence task selection and tests how real-time feedback systems could be modified to mitigate the task-selection bias induced by real-time feedback systems.

Keywords: Real-time feedback systems, Recordkeeping, Task Selection Bias

JEL Classification: M40, M41, M11

Suggested Citation

Arshad, Farah and Dierynck, Bart, Real-Time Feedback Systems, Recordkeeping and the Task Selection Bias (August 17, 2018). AAA 2019 Management Accounting Section (MAS) Meeting. Available at SSRN: https://ssrn.com/abstract=3233517 or http://dx.doi.org/10.2139/ssrn.3233517

Farah Arshad

Tilburg University - Tilburg University School of Economics and Management ( email )

P.O. Box 90153
Tilburg, 5000 LE
Netherlands

Bart Dierynck (Contact Author)

Tilburg University ( email )

P.O. Box 90153
Tilburg, DC Noord-Brabant 5000 LE
Netherlands

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