Process is King: Evaluating the Performance of Technology-Mediated Learning in Vocational Software Training

21 Pages Posted: 22 Aug 2018

See all articles by Matthias Söllner

Matthias Söllner

University of Kassel - Information Systems

Philipp Bitzer

University of Kassel

Andreas Janson

University of Kassel

Jan Leimeister

University of St. Gallen

Date Written: June 2017

Abstract

Technology-mediated learning (TML) is a major trend in education, since it allows to integrate the strengths of traditional- and IT-based learning activities. However, TML providers still struggle in identifying areas for improvement in their TML offerings. One reason for their struggles is inconsistencies in the literature regarding drivers of TML performance. Prior research suggests that these inconsistencies in TML literature might stem from neglecting the importance of considering the process perspective in addition to the input and outcome perspectives. This gap needs to be addressed to better understand the different drivers of the performance of TML scenarios. Filling this gap would further support TML providers with more precise guidance on how to (re-)design their offerings toward their customers’ needs. To achieve our goal, we combine qualitative and quantitative methods to develop and evaluate a holistic model for assessing TML performance. In particular, we consolidate the body of literature, followed by a focus group workshop and a Q-sorting exercise with TML practitioners, and an empirical pre-study to develop and initially test our research model. Afterward, we collect data from 161 participants of TML vocational software trainings and evaluate our holistic model for assessing TML performance. The results provide empirical evidence for the importance of the TML process quality dimension as suggested in prior literature and highlighted by our TML practitioners. Our main theoretical as well as practical contribution is a holistic model that provides comprehensive insights into which constructs and facets shape the performance of TML in vocational software trainings.

Keywords: technology-mediated learning, holistic evaluation of performance, perceived TML process quality, vocational software trainings

Suggested Citation

Söllner, Matthias and Bitzer, Philipp and Janson, Andreas and Leimeister, Jan, Process is King: Evaluating the Performance of Technology-Mediated Learning in Vocational Software Training (June 2017). Journal of Information Technology, Vol. 33, Issue 3, 2017, Available at SSRN: https://ssrn.com/abstract=3236633 or http://dx.doi.org/10.1057/s41265-017-0046-6

Matthias Söllner (Contact Author)

University of Kassel - Information Systems ( email )

Nora-Platiel 4
Kassel, 34127
Germany

Philipp Bitzer

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Andreas Janson

University of Kassel ( email )

Fachbereich 05
Nora-Platiel-Straße 1
34109 Kassel, Hessen 34127
Germany

Jan Leimeister

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

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