Повышение эффективности и качества образовательных услуг на основе совершенствования системы менеджмента качества образовательной организации и комплексного применения стандартов ISO (Increasing the Efficiency and Quality of Educational Services: Improvement of Their Quality Management Systems with Complex Implementation of ISO Standards)

9 Pages Posted: 24 Sep 2018

See all articles by Tatiana Borisova

Tatiana Borisova

Saint-Petersburg University of Management Technologies and Economics (UMTE)

Vladimir Dmitriev

Saint-Petersburg University of Management Technologies and Economics (UMTE)

Date Written: August 31, 2017

Abstract

Russian Abstract: Данное исследование посвящено вопросам совершенствования систем менеджмента качества (СМК) образовательных организаций и повышения качества образовательных услуг посредством учета требований стандартов ИСО различных семейств на базе основного стандарта — ГОСТ Р ИСО 9001-2015 (ISO 9001:2015).

English Abstract: This study is dedicated to the issues of improving the quality management systems (QMS) of educational organizations, and increasing the quality of their educational services, by complying with the requirements of various families of ISO standards — based on the primary ISO 9001:2015 one.

Note: Downloadable document is in Russian.

Keywords: quality management systems of educational organizations, quality management of educational services, complex implementation of ISO standards, efficiency of quality management systems, efficiency of educational services, integrated management systems, merging of management systems, QMS

JEL Classification: M10, M11, M19

Suggested Citation

Borisova, Tatiana and Dmitriev, Vladimir, Повышение эффективности и качества образовательных услуг на основе совершенствования системы менеджмента качества образовательной организации и комплексного применения стандартов ISO (Increasing the Efficiency and Quality of Educational Services: Improvement of Their Quality Management Systems with Complex Implementation of ISO Standards) (August 31, 2017). Available at SSRN: https://ssrn.com/abstract=3236756 or http://dx.doi.org/10.2139/ssrn.3236756

Tatiana Borisova (Contact Author)

Saint-Petersburg University of Management Technologies and Economics (UMTE) ( email )

Lermontovskiy, 44 A
Saint-Petersburg
Russia

HOME PAGE: http://www.spbume.ru/ru/viewdepartment/2/

Vladimir Dmitriev

Saint-Petersburg University of Management Technologies and Economics (UMTE) ( email )

Lermontovskiy, 44 A
Saint-Petersburg
Russia

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