Применение стандарта ИСО 9001:2015 и реинжиниринг процессов в управлении качеством образовательных услуг (Application of the ISO 9001:2015 Standard and Re-Engineering of Quality Management in Education)

Тип: статья в журнале - научная статья, Номер: 10 (144) Год: 2017 Страницы: 39-46

8 Pages Posted: 24 Sep 2018

See all articles by Tatiana Borisova

Tatiana Borisova

Saint-Petersburg University of Management Technologies and Economics (UMTE)

Vladimir Dmitriev

Saint-Petersburg University of Management Technologies and Economics (UMTE)

Date Written: October 31, 2017

Abstract

Russian Abstract: Данное исследование посвящено вопросам трансформации систем менеджмента качества (далее – СМК) образовательных организаций в соответствии с требованиями стандарта ГОСТ Р ИСО 9001-2015 (ISO 9001:2015), повышения их эффективности и реинжиниринга процессов путем перехода к требованиям новой редакции стандарта.

English Abstract: This study examines the implementation of the ISO 9001:2015 standard in quality management systems (QMS) of educational organizations, improvement of their efficiency, and re-engineering of processes in accordance with the requirements of the new edition of the standard

Note: Downloadable document is in Russian.

Keywords: quality management systems for educational organizations, quality management of educational services, efficiency of quality management systems, application of the ISO standards, risk-oriented approach, risk management, re-engineering of processes in educational organizations

JEL Classification: M10, M11, M19

Suggested Citation

Borisova, Tatiana and Dmitriev, Vladimir, Применение стандарта ИСО 9001:2015 и реинжиниринг процессов в управлении качеством образовательных услуг (Application of the ISO 9001:2015 Standard and Re-Engineering of Quality Management in Education) (October 31, 2017). Тип: статья в журнале - научная статья, Номер: 10 (144) Год: 2017 Страницы: 39-46 . Available at SSRN: https://ssrn.com/abstract=3236764 or http://dx.doi.org/10.2139/ssrn.3236764

Tatiana Borisova (Contact Author)

Saint-Petersburg University of Management Technologies and Economics (UMTE) ( email )

Lermontovskiy, 44 A
Saint-Petersburg
Russia

HOME PAGE: http://www.spbume.ru/ru/viewdepartment/2/

Vladimir Dmitriev

Saint-Petersburg University of Management Technologies and Economics (UMTE) ( email )

Lermontovskiy, 44 A
Saint-Petersburg
Russia

Register to save articles to
your library

Register

Paper statistics

Downloads
2
Abstract Views
67
PlumX Metrics