Are You Ready2Help? Conceptualizing the Management of Online and Onsite Volunteer Convergence

12 Pages Posted: 27 Aug 2018

See all articles by Arjen Schmidt

Arjen Schmidt

VU University Amsterdam

Jeroen Wolbers

VU University Amsterdam

Julie Ferguson

VU University Amsterdam

Kees Boersma

VU University Amsterdam

Date Written: September 2018

Abstract

Citizens have often been found to converge on disaster sites. Such personal convergence is increasingly supported by online informational convergence. The adoption of online platforms represents an opportunity for response organizations to manage these two different manifestations of citizen convergence. We analyse one such platform, “Ready2Help”, developed by the Red Cross in The Netherlands. Our research demonstrates that by utilizing platforms, response organizations are able to transcend the boundaries between different types of organized behaviour during disaster. We extend the original conceptualization of organized behaviour, as previously described by the Disaster Research Center, explaining how the development of new platforms channels convergence of citizens and information. As such, platforms provide an interface between established, expanding, extending, and emergent forms of organized behaviour. These developments change the landscape of organized behaviour in times of disaster.

Keywords: convergence, disaster, emergent, social media, volunteer

Suggested Citation

Schmidt, Arjen and Wolbers, Jeroen and Ferguson, Julie and Boersma, Kees, Are You Ready2Help? Conceptualizing the Management of Online and Onsite Volunteer Convergence (September 2018). Journal of Contingencies and Crisis Management, Vol. 26, Issue 3, pp. 338-349, 2018. Available at SSRN: https://ssrn.com/abstract=3238254 or http://dx.doi.org/10.1111/1468-5973.12200

Arjen Schmidt (Contact Author)

VU University Amsterdam ( email )

De Boelelaan 1105
Amsterdam, ND North Holland 1081 HV
Netherlands

Jeroen Wolbers

VU University Amsterdam ( email )

Julie Ferguson

VU University Amsterdam

De Boelelaan 1105
Amsterdam, ND North Holland 1081 HV
Netherlands

Kees Boersma

VU University Amsterdam

De Boelelaan 1105
Amsterdam, ND North Holland 1081 HV
Netherlands

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