A Practical Guide for Managers in Using the Customer Experience to Assist in Data-Driven Decision Making for Co-Creative Innovations

16 Pages Posted: 30 Aug 2018

See all articles by Sherese Bishop

Sherese Bishop

University of Maryland University College (UMUC)

Date Written: August 29, 2018

Abstract

The term “data-driven decision making” has given rise to the possibility of using data in support of organizational decision making to change the innovative processes. Businesses co-create from the view of customer experience. This paper analyzed literature and identified how the customer experience can assist managers in data-driven decision making in the co-creative aspect of innovation. A conceptual framework was then developed to understand the data analysis processes involved and further enhanced through a rapid evidence assessment to give managers a practical guide in co-creating by focusing on the customer experience and use of technology for data analysis to drive better informed decisions in the innovation processes.

Suggested Citation

Bishop, Sherese, A Practical Guide for Managers in Using the Customer Experience to Assist in Data-Driven Decision Making for Co-Creative Innovations (August 29, 2018). 2018 Engaged Management Scholarship Conference: Philadelphia, PA. Available at SSRN: https://ssrn.com/abstract=3240881 or http://dx.doi.org/10.2139/ssrn.3240881

Sherese Bishop (Contact Author)

University of Maryland University College (UMUC) ( email )

3501 University Boulevard East
Adelphi, MD 20783
United States

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