Designing Corporate Messaging Service with Ai Chatbots and Stored Personalized Customer's Data.

Abstract

A big company might face difficulties to growing number of calls receive by call center agents. One way company may add more manpower to its call center agents, to accommodate number of calls receive every day. Recently, more AI Chatbot are available as 3rd party component or services, this impacted in company faster adoption to AI. Combining AI ChatBot, customer’s data, and other existing application data, company can create more personalized AI messaging service. By using existing messaging service available on mobile phone, this kind of integration will double the impact of spreading targeted marketing campaign and also, as its primary function, works as first line of customer support.