Comprehensive Performance Measurement for Life Insurance Company in Indonesia
8 Pages Posted: 18 Oct 2018
Date Written: September 12, 2018
The growing competition in the insurance industry causes insurance companies are required to optimize their performance, including life insurance industries in Indonesia. This research is conducted in order to design performance measurement tools from various perspectives other than the financial perspective. Balanced Scorecard and Performance Prism method used in measurement tools of life insurance companies. In this study, seven experts and 32 respondents of 17 life insurance companies are used to obtaining 41 performance measurement factors for life insurance company in Indonesia.
Keywords: Life Insurance, Performance measurement, BSC, Performance prism
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