Comprehensive Performance Measurement for Life Insurance Company in Indonesia

8 Pages Posted: 18 Oct 2018

See all articles by Clara Devinta

Clara Devinta

University of Indonesia (UI) - Department of Industrial Engineering

M. Dachyar

University of Indonesia (UI)

Rahmat Nurcahyo

University of Indonesia (UI)

Date Written: September 12, 2018

Abstract

The growing competition in the insurance industry causes insurance companies are required to optimize their performance, including life insurance industries in Indonesia. This research is conducted in order to design performance measurement tools from various perspectives other than the financial perspective. Balanced Scorecard and Performance Prism method used in measurement tools of life insurance companies. In this study, seven experts and 32 respondents of 17 life insurance companies are used to obtaining 41 performance measurement factors for life insurance company in Indonesia.

Keywords: Life Insurance, Performance measurement, BSC, Performance prism

Suggested Citation

Devinta, Clara and Dachyar, M. and Nurcahyo, Rahmat, Comprehensive Performance Measurement for Life Insurance Company in Indonesia (September 12, 2018). International Conference On Multidisciplinary Academic (ICMA) 2018. Available at SSRN: https://ssrn.com/abstract=3248136 or http://dx.doi.org/10.2139/ssrn.3248136

Clara Devinta (Contact Author)

University of Indonesia (UI) - Department of Industrial Engineering ( email )

Depok, West Java
Indonesia

M. Dachyar

University of Indonesia (UI) ( email )

Jl. Prof. Sumitro Djojohadikusumo
Depok, DKI 16424
Indonesia
+62811170926 (Phone)

Rahmat Nurcahyo

University of Indonesia (UI) ( email )

Jl. Prof. Sumitro Djojohadikusumo
Depok, DKI 16424
Indonesia

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