Supply Chain Performance Measurement Using Integrated Multi-Criteria Decision Making Techniques

10 Pages Posted: 18 Oct 2018

See all articles by Egi Marissa

Egi Marissa

University of Indonesia (UI) - Department of Industrial Engineering

M. Dachyar

University of Indonesia (UI)

Farizal Farizal

University of Indonesia (UI) - Department of Industrial Engineering

Date Written: September 12, 2018

Abstract

Supply chain management affects company performance, so the company should improve their supply chain performance in order to achieve competitiveness. Performance measurement is critical for improving competitiveness as it provides information on the strengths that must be maintained and the weaknesses that must be addressed. The purpose of this study is to measure supply chain performance by using the integrated approach of DEMATEL, ANP, and TOPSIS. Data were obtained through questionnaires assessed by experts on six supply chain alternatives in the manufacturing industry. DEMATEL and ANP methods are used to obtain causal relationships between indicators and weight of supply chain performance indicators. TOPSIS method is used to measure supply chain performance. The results showed that alternative supply chain 3 is the highest performance value. Customer relationship dimension has the high weight value, so the company must maintain customer relationship through continuous improvement.

Keywords: Supply Chain Performance Measurement, DEMATEL, ANP, TOPSIS

Suggested Citation

Marissa, Egi and Dachyar, M. and Farizal, Farizal, Supply Chain Performance Measurement Using Integrated Multi-Criteria Decision Making Techniques (September 12, 2018). International Conference On Multidisciplinary Academic (ICMA) 2018. Available at SSRN: https://ssrn.com/abstract=3248144 or http://dx.doi.org/10.2139/ssrn.3248144

Egi Marissa (Contact Author)

University of Indonesia (UI) - Department of Industrial Engineering ( email )

Depok, West Java
Indonesia

M. Dachyar

University of Indonesia (UI) ( email )

Jl. Prof. Sumitro Djojohadikusumo
Depok, DKI 16424
Indonesia
+62811170926 (Phone)

Farizal Farizal

University of Indonesia (UI) - Department of Industrial Engineering ( email )

Depok, West Java
Indonesia

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