Productivity and Learning Effects of Head-Mounted AR Displays on Human-Centered Work

38 Pages Posted: 2 Nov 2018 Last revised: 8 Nov 2019

See all articles by Özgür Gürerk

Özgür Gürerk

University of Erfurt - Economics, Law, and Social Sciences

Thomas Bohné

University of Cambridge

Guillermo Alvarez Alonso

RWTH Aachen University - School of Economics and Business Administration

Date Written: November 06, 2019

Abstract

Wearable technologies, such as smart glasses allowing assisted or augmented reality (AR) applications, promise to substantially amplify human capabilities in a variety of industrial work contexts. Despite their potential, there is a woeful lack of experimental research that has examined the true performance effects of head-mounted AR displays on actual human-centered operations in industrial settings. To address this research gap, we carried out a series of field experiments with apprentices using smart glasses for a real industrial repair task. We find that even though there are no immediate efficiency gains, the use of smart glasses results in significantly faster repairs over time. The use of smart glasses also has an immediate and positive effect on work quality, but this effect diminishes as apprentices gain more experience. Finally, we find that usability and comfort were no significant problems for the subjects in our experiment.

Keywords: assisted reality, augmented reality, cyber-human systems, experiment, head-mounted displays, productivity, quality, smart glasses, wearable technology

JEL Classification: C93, D24, L62

Suggested Citation

Gürerk, Özgür and Bohné, Thomas Marc and Alvarez Alonso, Guillermo, Productivity and Learning Effects of Head-Mounted AR Displays on Human-Centered Work (November 06, 2019). Available at SSRN: https://ssrn.com/abstract=3264118 or http://dx.doi.org/10.2139/ssrn.3264118

Özgür Gürerk (Contact Author)

University of Erfurt - Economics, Law, and Social Sciences ( email )

Nordhaeuser Str. 63
D - 99089 Erfurt
Germany

Thomas Marc Bohné

University of Cambridge

Department of Engineering
17 Charles Babbage Road
Cambridge, CB3 0FS
United Kingdom

HOME PAGE: http://www.ifm.eng.cam.ac.uk/people/tmb35/

Guillermo Alvarez Alonso

RWTH Aachen University - School of Economics and Business Administration ( email )

Aachen
Germany

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