Productivity and Learning Effects of Head-Mounted AR Displays on Human-Centered Work
38 Pages Posted: 2 Nov 2018 Last revised: 8 Nov 2019
Date Written: November 06, 2019
Wearable technologies, such as smart glasses allowing assisted or augmented reality (AR) applications, promise to substantially amplify human capabilities in a variety of industrial work contexts. Despite their potential, there is a woeful lack of experimental research that has examined the true performance effects of head-mounted AR displays on actual human-centered operations in industrial settings. To address this research gap, we carried out a series of field experiments with apprentices using smart glasses for a real industrial repair task. We find that even though there are no immediate efficiency gains, the use of smart glasses results in significantly faster repairs over time. The use of smart glasses also has an immediate and positive effect on work quality, but this effect diminishes as apprentices gain more experience. Finally, we find that usability and comfort were no significant problems for the subjects in our experiment.
Keywords: assisted reality, augmented reality, cyber-human systems, experiment, head-mounted displays, productivity, quality, smart glasses, wearable technology
JEL Classification: C93, D24, L62
Suggested Citation: Suggested Citation