Analysis Waiting Time Out Patients in Pediatrics Clinic and Internist at Public Hospital Pesanggrahan Sub District Pesanggrahan, 2017

16 Pages Posted: 9 Nov 2018

See all articles by Maya Nurachmawati

Maya Nurachmawati

University of Pembangunan Nasional “Veteran” Jakarta - Faculty of Health Science

A Heri Iswanto

University of Pembangunan Nasional "Veteran" Jakarta

Date Written: October 17, 2018

Abstract

Aspects of health services is basically a unit of leading edge image of a hospital. One of them namely health services on outpatient services. Outpatient health services need to be improved, one of them by doing the utilization of outpatient health services hospital. The waiting time is part of the dimension of the quality of health services will show the impression towards the hospital will responsiveness, the performance of services at the hospital. Research objectives for analyze wait time outpatient process on internists and pediatrics clinic. These studies are either mix methods, qualitative data complement the quantitative data. Research approaches the sampling quota of a total of 140 samples (70 of each clinic) according the criteria of inclusion of the scope of the research. Quantitative comparisons of research results waiting time at pediatrics clinic and internist clinics the waiting time, the more the political vetting process an average of 18.59 in internists and 13.90 in pediatrics, the results of the qualitative perception of patients rate the hospital outpatient service is cheap and convenient.

Keywords: Waiting Time, Pediatrics, Internist, Time Waste

Suggested Citation

Nurachmawati, Maya and Iswanto, Acim Heri, Analysis Waiting Time Out Patients in Pediatrics Clinic and Internist at Public Hospital Pesanggrahan Sub District Pesanggrahan, 2017 (October 17, 2018). Available at SSRN: https://ssrn.com/abstract=3267860 or http://dx.doi.org/10.2139/ssrn.3267860

Maya Nurachmawati

University of Pembangunan Nasional “Veteran” Jakarta - Faculty of Health Science ( email )

Indonesia

Acim Heri Iswanto (Contact Author)

University of Pembangunan Nasional "Veteran" Jakarta ( email )

Jl. RS. Fatmawati
Pondok Labu
South Jakarta, DKI Jakarta 12450
Indonesia
+622177218925 (Phone)
+622177218925 (Fax)

HOME PAGE: http://www.upnvj.ac.id

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