Waiting Time Analysis in Outpatients Drugs Polyclinic and Psychiatric Polyclinic at Rumah Sakit Ketergantungan Obat Jakarta 2017

12 Pages Posted: 9 Nov 2018

See all articles by Ninda Chika Paramita

Ninda Chika Paramita

University of Pembangunan Nasional “Veteran” Jakarta - Faculty of Health Science

A Heri Iswanto

University of Pembangunan Nasional "Veteran" Jakarta

Date Written: October 17, 2018

Abstract

Hospital is a health care provider one of the service provided is outpatient service. Outpatient service is the leading unit that can display the image of the hospital so that the services provided must be qualified, effective and efficient. Quality of services Provided can be seen from the dimensions of responsiveness, one form is the waiting time. Long waiting time will affect the quality of the hospital and reduce the level of patient satisfaction provided. The Drugs Polyclinic and Psychiatric Polyclinic at Drug Dependence Hospital Jakarta. This research is quantitative descriptive analytic method with cross sectional approach. 70 respondents in Drugs Polyclinic and 70 respondents in Psychiatric Polyclinic by doing observation and recording on the observation sheet. The results Obtained by analysis of the value of the median waiting time of outpatient drug Polyclinic for 33 minutes and the psychiatric Polyclinic for 78 minutes in addition to the statistical Mann-Whitney U test with α = 0,05 was Obtained p value of 0.000 (≤ 0,05 ). Then Ho is rejected and Ha accepted. This indicates that there is a difference between the Drugs Polyclinic and the Psychiatric Polyclinic.

Keywords: Waiting Time, Services, Outpatient

Suggested Citation

Chika Paramita, Ninda and Iswanto, Acim Heri, Waiting Time Analysis in Outpatients Drugs Polyclinic and Psychiatric Polyclinic at Rumah Sakit Ketergantungan Obat Jakarta 2017 (October 17, 2018). Available at SSRN: https://ssrn.com/abstract=3267994 or http://dx.doi.org/10.2139/ssrn.3267994

Ninda Chika Paramita

University of Pembangunan Nasional “Veteran” Jakarta - Faculty of Health Science ( email )

Indonesia

Acim Heri Iswanto (Contact Author)

University of Pembangunan Nasional "Veteran" Jakarta ( email )

Jl. RS. Fatmawati
Pondok Labu
South Jakarta, DKI Jakarta 12450
Indonesia
+622177218925 (Phone)
+622177218925 (Fax)

HOME PAGE: http://www.upnvj.ac.id

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