The Difference in Knowledge and Responsiveness of Outpatient BPJS Participant Officer Before and After P-Care Application Guidance Was Applied in Sukmajaya Primary Health Center, 2017

12 Pages Posted: 11 Nov 2018

See all articles by Susilawati .

Susilawati .

University of Pembangunan Nasional “Veteran” Jakarta - Faculty of Health Science

A Heri Iswanto

University of Pembangunan Nasional "Veteran" Jakarta

Date Written: October 19, 2018

Abstract

P-care application BPJS Health is a patient-based information system application service provided by BPJS Health for primary health care facilities. This P-Care application basically has an important role in health service at Primary Health Center. Lack of knowledge and responsiveness of outpatient services in serving patients, especially BPJS Health patients, it is necessary to improve efforts by providing guidance on the use of P-Care Application. The purpose of this study was to assess the difference in knowledge and responsiveness of outpatient services of BPJS participants before and after the application of P-Care application guidelines. The type of research used in this study used quasi experiment design, with one group pretest posttest design. Samples in this study were 32 samples of observation before application of module and 32 samples of observation after application of module. The research instrument used is questionnaire about the knowledge and responsiveness of officers in the use of P-Care application. The media in use is the P-Care application guidebook. The data analysis uses the Wilcoxon test because the data is not normally distributed. The result of research in know the value of p value of knowledge before and after application of module 0,000 (≤0,05). And p value of responsiveness before and after application of module 0.000 (≤0,05). The conclusion is that there is a significant difference between knowledge and responsiveness before and after the application of the P-Care application guide.

Keywords: Module P-Care Application, Knowledge, Responsiveness

Suggested Citation

., Susilawati and Iswanto, A Heri, The Difference in Knowledge and Responsiveness of Outpatient BPJS Participant Officer Before and After P-Care Application Guidance Was Applied in Sukmajaya Primary Health Center, 2017 (October 19, 2018). Available at SSRN: https://ssrn.com/abstract=3269663 or http://dx.doi.org/10.2139/ssrn.3269663

Susilawati .

University of Pembangunan Nasional “Veteran” Jakarta - Faculty of Health Science ( email )

Indonesia

A Heri Iswanto (Contact Author)

University of Pembangunan Nasional "Veteran" Jakarta ( email )

Jl. RS. Fatmawati
Pondok Labu
South Jakarta, DKI Jakarta 12450
Indonesia
+622177218925 (Phone)
+622177218925 (Fax)

HOME PAGE: http://www.upnvj.ac.id

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