Trust Development Across Levels of Analysis: An Embedded-Agency Perspective
Journal of Trust Research, 8(2): 238-248.
22 Pages Posted: 17 Nov 2018
Date Written: October 24, 2018
This article advances a cross-level model of trust development. Drawing upon an embedded-agency perspective from institutional theory, we combine a top-down with a bottom-up approach, reflecting the inherent duality of trust in organizational settings. Specifically, we elaborate a reciprocal process that illustrates how organizational structures influence individuals’ trust and, at the same time, how individuals’ trust manifests in organizational structures. We discuss the theoretical implications of our cross-level model for the trust literature and propose important avenues for future research.
Keywords: Trust Development, Institutional Theory, Individuals, Organizations, Multi-Level, Meso Approach
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