Why Millennials As Digital Travelers Transformed Marketing Strategy in Tourism Industry
Starcevic, Sladjana, & Konjikusic, Snezana (2018), Why Millenials As Digital Travelers Transformed Marketing Strategy in Tourism Industry, International Thematic Monograph Tourism in Function of Development of the Republic of Serbia - Тourism in the Era of Digital Transformation, University of Kragu
20 Pages Posted: 2 Dec 2018
Date Written: June 1, 2018
As digital natives, millennials have led to significant shifts in the marketing approach of organizations in the tourism industry. The aim of the paper is to analyze how digital technologies have influenced the travel behavior of millennials and to create their profile, in order to help marketing managers in tourism to create effective marketing strategy. Meta-analysis approach has been used, taking different published studies into account, focused on tourism and marketing concepts in the era of information technology. The analysis showed that millennials have a high level of technological proficiency, they are price sensitive, not predictable, do not respond to traditional marketing, use social media and digital influencers as a source of information for travel decisions, prefer mobile applications for travelers, are equipped with many digital devices while traveling and choose destinations that offer them experience that can be shared on social networks instantly.
Keywords: millennials, digital technologies, tourism, travel, travel behavior, travel behavior, tourism marketing
JEL Classification: M31, M37
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