Analysis of Electronic Banking and Its Impact on the Excellence of Banks in Croatia

6 Pages Posted: 20 Nov 2018

See all articles by Natalija Kokolek

Natalija Kokolek

University of Zagreb, Faculty of Economics & Business

Dajana Ćorić

University of Zagreb, Faculty of Economics & Business

Date Written: September 8, 2016

Abstract

Internet, as a global communications network, forms electronic market and the supply of many new services which have a huge impact on business and society. IT has made enormous changes in the financial sector and today is an important factor for the successful achievement of banks targets. Bank information systems are the basis of each bank and without these extremely complex systems, today there would be neither internet banking, nor mobile and it is no surprise that the banks give special attention to precisely these systems in order to be successful in the market where customers’ expectations rise as each day passes by. This paper has defined five approaches which lead to business excellence banks, which together form a system. It presents the research which will provide answers to various questions related to analysis of implementation and functionality of e-banking services in the Croatia. The purpose of this study was to observe the concept of business excellence and whose improvement leads to more performance. Considering that the banking is an important part of the economy and it is closely associated with the technology, conducted research will answer the variety of questions and user needs while visiting the banks Websites.

Keywords: electronic banking, business excellence, economy, electronic business, Croatian banks

JEL Classification: G21, O30, M21

Suggested Citation

Kokolek, Natalija and Ćorić, Dajana, Analysis of Electronic Banking and Its Impact on the Excellence of Banks in Croatia (September 8, 2016). 2016 ENTRENOVA Conference Proceedings. Available at SSRN: https://ssrn.com/abstract=3282265 or http://dx.doi.org/10.2139/ssrn.3282265

Natalija Kokolek (Contact Author)

University of Zagreb, Faculty of Economics & Business ( email )

Trg J. F. Kennedyja 6
Zagreb
Croatia

Dajana Ćorić

University of Zagreb, Faculty of Economics & Business ( email )

Trg J. F. Kennedyja 6
Zagreb
Croatia

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