Social Business Process Management and Knowledge Intensive Processes

8 Pages Posted: 20 Nov 2018

See all articles by Vesna Vukšić

Vesna Vukšić

University of Zagreb - Faculty of Economics & Business

Dalia Suša Vugec

University of Zagreb - Faculty of Economics & Business

Anita Lovrić

Infodom

Date Written: September 8, 2016

Abstract

Business process management (BPM) is a worldwide spread holistic management discipline which increases organizational performance by managing its business processes. A number of researchers indicate the need for further examination of the role of organizational culture in BPM and its maturity. In addition, there has been a recent development of social BPM as an effort to overcome the traditional BPM limitations by using social software for managing the organizations’ business processes and increasing collaboration between BPM project teams. Therefore, we conducted a case study in one Croatian IT company which operates as a consultant company and deals with software implementation. Since their processes are knowledge intensive, they are not always formal and structured so social BPM helps the company with process change and optimization. The aim of this paper is to examine the role of organizational culture and social software usage on BPM maturity in the observed company.

Keywords: social business process management, knowledge intensive processes, business process management maturity, organizational culture, society, case study, Croatia

JEL Classification: M15

Suggested Citation

Vukšić, Vesna and Suša Vugec, Dalia and Lovrić, Anita, Social Business Process Management and Knowledge Intensive Processes (September 8, 2016). 2016 ENTRENOVA Conference Proceedings, Available at SSRN: https://ssrn.com/abstract=3282455 or http://dx.doi.org/10.2139/ssrn.3282455

Vesna Vukšić (Contact Author)

University of Zagreb - Faculty of Economics & Business ( email )

Trg J. F. Kennedyja 6
Zagreb, City of Zagreb 10000
Croatia

Dalia Suša Vugec

University of Zagreb - Faculty of Economics & Business ( email )

Trg J. F. Kennedyja 6
Zagreb, City of Zagreb 10000
Croatia

Anita Lovrić

Infodom ( email )

Croatia

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
26
Abstract Views
271
PlumX Metrics