Analysis of the Diffusion of E-services in Public Sector Using the Decision Tree Method

11 Pages Posted: 19 Nov 2018

See all articles by Ljiljana Kašćelan

Ljiljana Kašćelan

University of Montenegro - Faculty of Economics

Vujica Lazović

University of Montenegro - Faculty of Economics

Tamara Đuričković

Agency for Control and Quality Assurance of Higher Education, Montenegro

Biljana Rondović

University of Montenegro - Faculty of Economics

Date Written: September 6, 2018

Abstract

The results of the this study showed that there is a difference in individual and interactive impact of technological, organizational and environmental factors on the diffusion of e-services in the public sector, as well as a difference regarding the factors that independently impact the diffusion of e-services oriented to citizens and those oriented to business. The results of the study also showed that external factors have a predominant impact on the diffusion of e-services oriented to citizens, while, in the case of e-services oriented to business, in addition to external factors, technical factors also have a high impact. For the purposes of this paper, based on the Technology-Organization-Environment framework (TOE), the conceptual model suitable for e-services in the public sector is developed, while the Decision Tree (DT) Method is used for testing the effects of the proposed variables. This study offers valuable inputs both for the government, for creators of national strategies oriented towards the promotion and support of the availability and usage of electronic services in the public sector, which is very important especially for developing countries.

Keywords: ICT Diffusion, Public E-Services, Decision Tree, TOE Framework

JEL Classification: C53, C83, O32, O33

Suggested Citation

Kašćelan, Ljiljana and Lazović, Vujica and Đuričković, Tamara and Rondović, Biljana, Analysis of the Diffusion of E-services in Public Sector Using the Decision Tree Method (September 6, 2018). 2018 ENTRENOVA Conference Proceedings. Available at SSRN: https://ssrn.com/abstract=3282673

Ljiljana Kašćelan (Contact Author)

University of Montenegro - Faculty of Economics ( email )

Cetinjska br.2
Podgorica, 81 000
Montenegro

Vujica Lazović

University of Montenegro - Faculty of Economics ( email )

Cetinjska br.2
Podgorica, 81 000
Montenegro

Tamara Đuričković

Agency for Control and Quality Assurance of Higher Education, Montenegro ( email )

Biljana Rondović

University of Montenegro - Faculty of Economics ( email )

Cetinjska br.2
Podgorica, 81 000
Montenegro

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