Total Quality Management Practice in Croatian Language Service Provider Companies

9 Pages Posted: 19 Nov 2018

See all articles by Sanja Seljan

Sanja Seljan

University of Zagreb - Faculty of Humanities and Social Sciences

Date Written: September 6, 2018

Abstract

The aim of this paper is to perform analysis of existing practice of Quality Management (QM) and Total Quality Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest recommendations. In this case study, twelve SME Croatian LSP companies are analysed by number of employees, existing and missing workplaces, focused business market, offices, Quality Certificate ISO 9001:2015 (2015) and membership in professional organizations. The existing practice in LSP Croatian companies are analysed through 10 TQM (total quality management) principles using self-evaluation assessment.

Keywords: Quality Management (QM), Total Quality Management (TMQ), Language Service Provider (LSP), Croatia, Micro and Small Companies, SMEs

JEL Classification: O32, O33

Suggested Citation

Seljan, Sanja, Total Quality Management Practice in Croatian Language Service Provider Companies (September 6, 2018). 2018 ENTRENOVA Conference Proceedings, Available at SSRN: https://ssrn.com/abstract=3283755 or http://dx.doi.org/10.2139/ssrn.3283755

Sanja Seljan (Contact Author)

University of Zagreb - Faculty of Humanities and Social Sciences ( email )

Zagreb
Croatia

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