Enhancing Training with Well‐Designed Checklists

12 Pages Posted: 30 Nov 2018

See all articles by Keaton A. Fletcher

Keaton A. Fletcher

Georgia Institute of Technology

Wendy L. Bedwell

Pace Consulting Solutions

Sarah E. Frick

University of South Florida

Britany N. Telford

University of South Florida

Date Written: December 2018

Abstract

The theory of mental workload suggests that job aids should be particularly useful if they provide resources for individuals without creating excessive, additional cognitive burden. We tested this proposition by examining the individual and interactive effects of task‐based training and checklist design on training performance. Undergraduate students (N = 229) were randomly assigned to task‐based or non‐task‐based training, and to one of three checklists or no checklist to aid training performance. The three checklists were (1) designed to provide low levels of detail but highly structured, (2) high levels of detail and highly structured or (3) high levels of detail with low structure. Results suggest checklists improve accuracy and also minimize psychological strain, yet at the cost of reduced speed. This suggests industries in which accuracy is critical to performance outcomes should consider how checklists, such as safety checklists, are designed. Implications for checklist design and provision are discussed.

Suggested Citation

Fletcher, Keaton A. and Bedwell, Wendy L. and Frick, Sarah E. and Telford, Britany N., Enhancing Training with Well‐Designed Checklists (December 2018). International Journal of Training and Development, Vol. 22, Issue 4, pp. 289-300, 2018. Available at SSRN: https://ssrn.com/abstract=3293211 or http://dx.doi.org/10.1111/ijtd.12139

Keaton A. Fletcher (Contact Author)

Georgia Institute of Technology

Atlanta, GA 30332
United States

Wendy L. Bedwell

Pace Consulting Solutions ( email )

United States

Sarah E. Frick

University of South Florida

Tampa, FL 33620
United States

Britany N. Telford

University of South Florida

Tampa, FL 33620
United States

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