Implementing Robust and Low-Maintenance Robotic Process Automation (RPA) Solutions in Large Organisations

29 Pages Posted: 2 Jan 2019 Last revised: 8 Feb 2019

See all articles by Juerg Schuler

Juerg Schuler

PwC Switzerland Data Analytics

Florian Gehring

PwC Switzerland Cyber Security

Date Written: June 29, 2018

Abstract

The use of robotic process automation (RPA) helps organisations to automate business processes in a relatively short amount of time. Successfully implementing RPA requires an appropriate organisational and technical infrastructure, long-term vision when evaluating its costs and benefits, and technical quality standards. We list the most common types of software robots and present technical concepts how to build configurable and robust robots that lead to lower development and maintenance costs. In particular, we focus on exception handling, work queue and data management strategies to increase the robustness of robots while they interact with external applications and experience environment instabilities.

Keywords: robotic process automation, business process, exception handling, digital transformation

JEL Classification: C89, L86

Suggested Citation

Schuler, Juerg and Gehring, Florian, Implementing Robust and Low-Maintenance Robotic Process Automation (RPA) Solutions in Large Organisations (June 29, 2018). Available at SSRN: https://ssrn.com/abstract=3298036 or http://dx.doi.org/10.2139/ssrn.3298036

Juerg Schuler (Contact Author)

PwC Switzerland Data Analytics ( email )

Birchstrasse 160
Zurich, 8050
Switzerland
+41 (0) 58 792 4934 (Phone)

Florian Gehring

PwC Switzerland Cyber Security ( email )

Birchstrasse 160
Zurich, 8050
Switzerland

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