Access to Commercial Justice: A Roadmap for Online Dispute Resolution (ODR) Design for Small and Medium-Sized Businesses (SMEs) Disputes

45 Pages Posted: 27 Dec 2018

See all articles by Jean-François Roberge

Jean-François Roberge

Université de Sherbrooke - Group for the Prevention and Resolution of Disputes (G-PRD)

Veronique Fraser

Université de Sherbrooke - Group for the Prevention and Resolution of Disputes (G-PRD)

Date Written: December 09, 2018

Abstract

Access to justice through technology is a growing topic of interest worldwide. Based on a user-centric approach, this paper explores the needs and challenges for micro, small and medium-sized businesses (SMEs) to deal efficiently and fairly with disputes. We put forth a framework to design an optimal online dispute resolution (ODR) platform to maximize SMEs’ interests and build their capacity in the prevention and resolution of disputes (INCADI model). Based on empirical studies’ findings and promising available technological options in the field of ODR, we issue recommendations to implement this framework with efficiency and relationship-driven procedures to improve SMEs’ knowledge and predictability capacities, with the objective to provide them access to justice from a commercial perspective.

Keywords: Access to Commercial Justice, Online Dispute Resolution, ODR, Access to Justice, Alternative Dispute Resolution, ADR, Small and Medium-Sized Businesses (SMEs)

Suggested Citation

Roberge, Jean-François and Fraser, Veronique, Access to Commercial Justice: A Roadmap for Online Dispute Resolution (ODR) Design for Small and Medium-Sized Businesses (SMEs) Disputes (December 09, 2018). Ohio State Journal on Dispute Resolution (Forthcoming), Available at SSRN: https://ssrn.com/abstract=3299246

Jean-François Roberge

Université de Sherbrooke - Group for the Prevention and Resolution of Disputes (G-PRD) ( email )

150 Place Charles-Le Moyne
Longueuil, Québec J4K0A8
Canada
1-450-463-1835 ext 61893 (Phone)

HOME PAGE: http://https://www.usherbrooke.ca/droit/faculte/personnel/corps-professoral/jean-francois-roberge/

Veronique Fraser (Contact Author)

Université de Sherbrooke - Group for the Prevention and Resolution of Disputes (G-PRD) ( email )

150 Place Charles-Le Moyne
Longueuil, Quebec J4K 0A8
Canada

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