The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan

Modern Applied Science; Vol. 12, No. 11; 2018

16 Pages Posted: 31 Dec 2018

See all articles by Dr. Bader Yousef Obeidat

Dr. Bader Yousef Obeidat

University of Jordan

Lama Hashem

University of Jordan

Ra'ed Masa'deh

The University of Jordan

Date Written: March 16, 2018

Abstract

This study examines the influence of knowledge management uses on total quality management practices in commercial banks of Jordan. A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management.The results show that knowledge management uses significantly affects total quality management practices at three of its dimensions (knowledge acquisition, knowledge storage, and knowledge transfer) but it showed that no effect on knowledge application. The implications of this study are discussed at the end of this paper.

Keywords: knowledge management, knowledge management uses, total quality management, total quality management practices, developing countries, commercial banks, Jordan

JEL Classification: M

Suggested Citation

Obeidat, Dr. Bader Yousef and Hashem, Lama and Masa'deh, Ra'ed, The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan (March 16, 2018). Modern Applied Science; Vol. 12, No. 11; 2018 , Available at SSRN: https://ssrn.com/abstract=3300258

Dr. Bader Yousef Obeidat (Contact Author)

University of Jordan ( email )

Amman
Jordan

Lama Hashem

University of Jordan

Jordan
Amman, Amman 11942
Jordan

Ra'ed Masa'deh

The University of Jordan ( email )

The University of Jordan
Jordan
Amman, Amman 11962
Jordan

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