Do Sharing Economy Platforms Foster Trust in Others? Evidence from a Survey Experiment

29 Pages Posted: 4 Jan 2019

See all articles by Godefroy Dang Nguyen

Godefroy Dang Nguyen

M@rsouin

Sylvain Dejean

CEREGE, University of La Rochelle

Thierry Pénard

Université de Rennes 1 - Faculte de Sciences Economiques; Armorican Mole for Research on the Information Society and Uses of the Internet; Centre de Recherche en Économie et Management (CREM)

Date Written: December 20, 2018

Abstract

The rise of digital platforms in which peers can share goods or services has drawn attention to the ability of these platforms to foster trust amongst their members. Combining experimental methods with an online survey of 2,000 representative Internet users in France, we investigate whether users of sharing economy platforms are more likely to cooperate in the context of a trust game. We focus our attention on the carsharing platform, Blablacar. Our main findings show that neither trust nor trustworthiness increase with the use of BlaBlaCar or other similar sharing platforms. Moreover, cooperation is not fostered if the trust game is played by two members of BlaBlaCar, suggesting that digital platforms do not create interpersonal trust that is transferable outside of these platforms.

Keywords: Trust, Sharing Economy, Platforms

Suggested Citation

Dang Nguyen, Godefroy and Dejean, Sylvain and Pénard, Thierry, Do Sharing Economy Platforms Foster Trust in Others? Evidence from a Survey Experiment (December 20, 2018). Available at SSRN: https://ssrn.com/abstract=3304528 or http://dx.doi.org/10.2139/ssrn.3304528

Godefroy Dang Nguyen

M@rsouin

France

Sylvain Dejean (Contact Author)

CEREGE, University of La Rochelle ( email )

La Rochelle, F-17042
France

Thierry Pénard

Université de Rennes 1 - Faculte de Sciences Economiques ( email )

7, Place Hoche
35000 Rennes
France

Armorican Mole for Research on the Information Society and Uses of the Internet ( email )

France

Centre de Recherche en Économie et Management (CREM) ( email )

7 place Hoche
Rennes, Bretagne 35065
France

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