Enabling Smarter Cities with Operations Management

26 Pages Posted: 9 Jan 2019

See all articles by Ho-Yin Mak

Ho-Yin Mak

University of Oxford - Said Business School

Date Written: December 28, 2018


A recent trend in the operations management (OM) community is the growing interest in technology-driven and innovative operations. New developments in the industry, e.g., in the sharing economy and in sustainable operations, have motivated the OM research community to pursue new questions, which have led to new theories, insights, as well as methodologies to tackle practical problems. In the urban context, rapid development of new technologies and data analytics has enabled the so-called smart city movement, which has been transforming the ways that cities (and their services) operate. This movement is in line with our community's pursuit of innovative research questions, and part of our community has already started working on this exciting area of smart city OM. In this article, we shall discuss (i) the potential contribution that OM can make to the smart city movement, (ii) how and why SC operations can be an interesting topic that possibly expands the scope and depth of OM theory, and (iii) a few promising research directions and examples.

Suggested Citation

Mak, Ho-Yin, Enabling Smarter Cities with Operations Management (December 28, 2018). Available at SSRN: https://ssrn.com/abstract=3307458 or http://dx.doi.org/10.2139/ssrn.3307458

Ho-Yin Mak (Contact Author)

University of Oxford - Said Business School ( email )

Park End Street
Oxford, OX1 1HP
Great Britain

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