Enabling Smarter Cities with Operations Management

30 Pages Posted: 9 Jan 2019 Last revised: 2 Jul 2020

See all articles by Ho-Yin Mak

Ho-Yin Mak

University of Oxford - Said Business School

Date Written: April 13, 2020


Recent development of new technologies and data analytics has unleashed the so-called smart city movement, which has been transforming the ways that cities (and their services) operate. This movement is in line with the Operations Management (OM) community's pursuit of innovative research questions, and part of our community has already started working on this exciting area of smart city OM. In this article, we shall discuss (i) the potential contribution that OM can make to the smart city movement, i.e., how OM research may help inform discussion and decision making in the public and private sectors. In particular, the core principle of making cities smarter is in line with the OM literature. We then discuss (ii) how and why SC operations can be an interesting topic that possibly expands the scope and depth of OM theory, through drawing links to the existing and new streams of OM literature. Finally, we present (iii) a few promising research directions and examples, in domains such as energy, transportation (mobility), and retail.

Suggested Citation

Mak, Ho-Yin, Enabling Smarter Cities with Operations Management (April 13, 2020). Available at SSRN: https://ssrn.com/abstract=3307458 or http://dx.doi.org/10.2139/ssrn.3307458

Ho-Yin Mak (Contact Author)

University of Oxford - Said Business School ( email )

Park End Street
Oxford, OX1 1HP
Great Britain

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