Influence of Service Quality, Product Quality, Price, Brand Image, and Promotion to Consumer Satisfaction Affecting on Consumer Loyalty (Online Shop)

15 Pages Posted: 13 Jan 2019

See all articles by Ade Delima

Ade Delima

State University of Jakarta

Hajar Mareti Ashary

State University of Jakarta

Osly Usman

State University of Jakarta - Faculty of Economics

Date Written: January 1, 2019

Abstract

When the United States withdrew from the Paris Climate Agreement, 100 private corporations reaffirmed their commitment to fighting climate change. While governments are often tasked with facing climate change, many major private institutions are taking steps to significantly reduce carbon emissions, reaping the benefits of favorable public image and reduced operational costs from energy and other savings. On September 5, 2018, ELI held an expert panel discussing the role of private institutions in climate change mitigation, the incentives for private actors pursuing carbon reduction initiatives, key factors in successful case studies, and methods for developing and evaluating successful private climate initiatives. Below, we present a transcript of the discussion, which has been edited for style, clarity, and space considerations.

Keywords: Service Quality, Product Quality, Price, Brand Image, Promotion, Consumer Satisfaction and Consumer Loyalty

Suggested Citation

Delima, Ade and Ashary, Hajar Mareti and Usman, Osly, Influence of Service Quality, Product Quality, Price, Brand Image, and Promotion to Consumer Satisfaction Affecting on Consumer Loyalty (Online Shop) (January 1, 2019). Available at SSRN: https://ssrn.com/abstract=3308707 or http://dx.doi.org/10.2139/ssrn.3308707

Ade Delima (Contact Author)

State University of Jakarta ( email )

Jalan Rawamangun Muka no 1
Jakarta Timur, jakarta 13220
Indonesia

Hajar Mareti Ashary

State University of Jakarta ( email )

Jalan Rawamangun Muka no 1
Jakarta Timur, jakarta 13220
Indonesia

Osly Usman

State University of Jakarta - Faculty of Economics ( email )

Jakarta
Indonesia
021-4721227 (Phone)
021-4721227 (Fax)

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