Exploring the Behavioral Intention to Use e-Government Services: Validating the Unified Theory of Acceptance and Use of Technology

Camilleri, M.A. (2019). Exploring the Behavioral Intention to Use E-Government Services: Validating the Unified Theory of Acceptance and Use of Technology. In Kommers, P. (Ed) 9th International Conference on Internet Technologies & Society, Lingnan University, Hong Kong. IADIS.

8 Pages Posted: 5 Feb 2019

See all articles by Mark Anthony Camilleri

Mark Anthony Camilleri

University of Malta; University of Edinburgh

Date Written: February 9, 2019

Abstract

This study explores the online users’ behavioral intention to utilize the governments’ websites and their electronic services. The research methodology validates the measuring items from the unified theory of acceptance and use of technology (UTAUT) to better understand the participants’ attitudes toward their performance expectancy, effort expectancy, social norms, facilitating condition and behavioral intention to use the electronic government (e-gov) services. The findings from the structural equations modeling approach reported a satisfactory fit for this study’s research model. The results suggest that there were highly significant, direct effects from the UTAUT constructs, where the utilitarian motives predicted the online users’ behavioral intentions to use e-gov. Moreover, there were significant moderating influences from the demographic variables, including age, gender and experiences that effected the individuals’ usage of the governments’ online services. In conclusion, this contribution identifies its limitations and suggests possible research avenues to academia.

Keywords: unified theory of acceptance and use of technology, UTAUT, Technology Acceptance Model, Theory of Planned Behavior, e-government, egovernment, structural equation modelling

JEL Classification: L8, L80, L88, L30, L32, L86, O3, O30, O31, O32, O33, O38

Suggested Citation

Camilleri, Mark, Exploring the Behavioral Intention to Use e-Government Services: Validating the Unified Theory of Acceptance and Use of Technology (February 9, 2019). Camilleri, M.A. (2019). Exploring the Behavioral Intention to Use E-Government Services: Validating the Unified Theory of Acceptance and Use of Technology. In Kommers, P. (Ed) 9th International Conference on Internet Technologies & Society, Lingnan University, Hong Kong. IADIS.. Available at SSRN: https://ssrn.com/abstract=3320327

Mark Camilleri (Contact Author)

University of Malta ( email )

Department of Corporate Communication,
Faculty of Media and Knowledge Sciences
Msida, MSD2080
Malta
79314808 (Phone)

HOME PAGE: http://https://www.um.edu.mt/profile/markacamilleri

University of Edinburgh

27 Buccheluech Place,
The Business School
Edinburgh, Scotland EH8 9JS
United Kingdom

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