A Comparative Study of Factors Affecting Organizational Citizenship Behavior of Employees in Few Selected Sectors with Special Reference to Chennai (Tamil Nadu)
11 Pages Posted: 31 Jan 2019
Date Written: January 6, 2019
Organizational Citizenship Behavior (OCB) is a term that means anything positive and constructive activity that employees do, of their own interest, which supports the co-workers and benefits the company by increasing the performance. OCB is one of the most crucial factors that influence the effectiveness of an organization. The success of any organization depends on how far the employees are willing to engage themselves in OCB. Earlier studies have shown various outputs and analysis about the factors affecting OCB based on specific sectors like IT, Banks, Education etc. The present study is under taken by the researchers in order to determine, understand and compare the organizational citizenship behavior of employees in relation to the factors affecting it in various fields or sectors of business such as Manufacturing, Hotel, Banking, Education, information technology, etc. with special reference to Chennai.
Keywords: Organizational citizenship behavior, Courtesy, Altruism, Integrity, Sincerity, Morality, Thoughtfulness, Extra role behavior
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