A Comparative Study of Factors Affecting Organizational Citizenship Behavior of Employees in Few Selected Sectors with Special Reference to Chennai (Tamil Nadu)

11 Pages Posted: 31 Jan 2019

See all articles by Vijayalakshmi M.

Vijayalakshmi M.

M.O.P. Vaishnav College for Women

Roshni Rajesh Pawani

M.O.P. Vaishnav College for Women, Students

Surbhi S Jain

M.O.P. Vaishnav College for Women, Students

Date Written: January 6, 2019

Abstract

Organizational Citizenship Behavior (OCB) is a term that means anything positive and constructive activity that employees do, of their own interest, which supports the co-workers and benefits the company by increasing the performance. OCB is one of the most crucial factors that influence the effectiveness of an organization. The success of any organization depends on how far the employees are willing to engage themselves in OCB. Earlier studies have shown various outputs and analysis about the factors affecting OCB based on specific sectors like IT, Banks, Education etc. The present study is under taken by the researchers in order to determine, understand and compare the organizational citizenship behavior of employees in relation to the factors affecting it in various fields or sectors of business such as Manufacturing, Hotel, Banking, Education, information technology, etc. with special reference to Chennai.

Keywords: Organizational citizenship behavior, Courtesy, Altruism, Integrity, Sincerity, Morality, Thoughtfulness, Extra role behavior

Suggested Citation

M., Vijayalakshmi and Pawani, Roshni Rajesh and Jain, Surbhi S, A Comparative Study of Factors Affecting Organizational Citizenship Behavior of Employees in Few Selected Sectors with Special Reference to Chennai (Tamil Nadu) (January 6, 2019). Proceedings of 10th International Conference on Digital Strategies for Organizational Success. Available at SSRN: https://ssrn.com/abstract=3323846 or http://dx.doi.org/10.2139/ssrn.3323846

Vijayalakshmi M. (Contact Author)

M.O.P. Vaishnav College for Women ( email )

20, Nungambakkam High Road, GAA 4th Ln
Chennai, Tamil Nadu 600034
India

Roshni Rajesh Pawani

M.O.P. Vaishnav College for Women, Students ( email )

Chennai
India

Surbhi S Jain

M.O.P. Vaishnav College for Women, Students ( email )

Chennai
India

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