Factors for Determining Quality Perceptions in Hospitals: An Assessment in Terms of Doctors and Nurses

Management Issues in Healthcare System 3 (2017) 36-48

13 Pages Posted: 29 Mar 2019

See all articles by Ayse Gozde Koyuncu

Ayse Gozde Koyuncu

Near East University - Faculty of Economics and Administrative Sciences

Baris Koyuncu

Near East University - Faculty of Economics and Administrative Sciences

Date Written: 2017

Abstract

Quality in health care services is the fulfillment of the expectations and needs of the customers in all service processes as well as diagnosis, treatment, and care services in accordance with the standards of internationally valid indicators. For this reason, it has become a necessity to put some efforts into delivering high quality service. In this study, the quality perception of the services offered at the hospital was evaluated based on the employees (doctors and nurses) who can be called as internal customers of the hospital. For this purpose, a field study was conducted with the participation of a total of two hundred doctors and nurses from five university hospitals operating in the private and public sectors and the findings were evaluated.

Suggested Citation

Koyuncu, Ayse Gozde and Koyuncu, Baris, Factors for Determining Quality Perceptions in Hospitals: An Assessment in Terms of Doctors and Nurses (2017). Management Issues in Healthcare System 3 (2017) 36-48 . Available at SSRN: https://ssrn.com/abstract=3347643

Ayse Gozde Koyuncu (Contact Author)

Near East University - Faculty of Economics and Administrative Sciences ( email )

Turkey

Baris Koyuncu

Near East University - Faculty of Economics and Administrative Sciences

Turkey

Register to save articles to
your library

Register

Paper statistics

Downloads
2
Abstract Views
32
PlumX Metrics