(Non‐)Participation in Deliberation at Work: A Case Study of Online Participative Decision‐Making

22 Pages Posted: 12 Mar 2019

See all articles by Gianluca Schiavo

Gianluca Schiavo

Fondazione Bruno Kessler

Adolfo Villafiorita

Fondazione Bruno Kessler

Massimo Zancanaro

Fondazione Bruno Kessler

Date Written: March 2019

Abstract

Social media are implemented by organisations to enhance productivity and knowledge sharing among employees, but they can also support group deliberation and employee voice. This paper presents a case study of an online deliberation initiative involving the discussion of a contentious internal policy within an organisation of around 550 knowledge workers. The deliberation process lasted 5 weeks and actively involved 167 employees. Different sources of information (user interaction logs, activity patterns, questionnaire responses) were analysed to investigate the impact of participation, or non‐participation, on the level of satisfaction with the deliberation, and on the understanding of the issue discussed. The findings suggest that (1) interest is a driver for participation, but it does not explain active participation, (2) participation, either active or passive, positively influences the understanding of the issue and (3) satisfaction with the outcome is not related to participation, but it may support participation in future initiatives.

Keywords: digital deliberation, employee feedback, innovation management, lurking behaviour

Suggested Citation

Schiavo, Gianluca and Villafiorita, Adolfo and Zancanaro, Massimo, (Non‐)Participation in Deliberation at Work: A Case Study of Online Participative Decision‐Making (March 2019). New Technology, Work and Employment, Vol. 34, Issue 1, pp. 37-58, 2019. Available at SSRN: https://ssrn.com/abstract=3349341 or http://dx.doi.org/10.1111/ntwe.12127

Gianluca Schiavo (Contact Author)

Fondazione Bruno Kessler ( email )

Via Sommarive 18
Povo
Trento, 38123
Italy

Adolfo Villafiorita

Fondazione Bruno Kessler ( email )

Via Sommarive 18
Povo
Trento, 38123
Italy

Massimo Zancanaro

Fondazione Bruno Kessler

Via Sommarive 18
Povo
Trento, 38123
Italy

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
1
Abstract Views
54
PlumX Metrics