Essential Features and Critical Issues with Educational Chatbots: Toward Personalized Learning via Digital Agents

In M. Khosrow-Pour (Ed.), Handbook of Research on Modern Educational Technologies, Applications, and Management. Hershey, PA: IGI Global.

15 Pages Posted: 24 Apr 2019 Last revised: 7 May 2020

See all articles by Jeremy Riel

Jeremy Riel

University of Illinois at Chicago College of Education

Date Written: January 10, 2019

Abstract

Conversational agents, also known as chatbots, are automated systems for engaging in two-way dialogue with human users. These systems have existed in one form or another for at least 60 years but have recently demonstrated significant potential with advances in machine learning and artificial intelligence technologies. The use of conversational agents or chatbots for education can potentially reduce costs and supplement teacher instruction in transformative ways for formal learning. This chapter examines the design and status of chatbots and conversational agents for educational purposes. Common design functions and goals of educational chatbots are described, along with current practical applications of chatbots for educational purposes. Finally, this chapter considers issues about pedagogical commitments, ethics, and equity to suggest future work in the field.

Keywords: chatbot, conversational agent, web chat, pedagogical agent, educational technology, automation, digital learning environment

Suggested Citation

Riel, Jeremy, Essential Features and Critical Issues with Educational Chatbots: Toward Personalized Learning via Digital Agents (January 10, 2019). In M. Khosrow-Pour (Ed.), Handbook of Research on Modern Educational Technologies, Applications, and Management. Hershey, PA: IGI Global., Available at SSRN: https://ssrn.com/abstract=3361302

Jeremy Riel (Contact Author)

University of Illinois at Chicago College of Education ( email )

1200 W Harrison St
Chicago, IL 60607
United States

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
156
Abstract Views
536
rank
231,716
PlumX Metrics