Study on Impact on Customer Satisfaction for E-Wallet Using Path Analysis Model

Abstract

Using e-wallet for payment is trending in Indian payment pattern for a layman. This paper makes an attempt to study customer satisfaction in use of e- wallet as dependent variable and problems in e-wallets, risk and solution to boost the use of e-wallet as independent variables. 351 respondents were considered duly completing forms and AMOS graphic is used for further analysis to test the formulated null hypotheses and to check validity of the results. Findings include that there is positive relationship of customer satisfaction with solutions in e-wallets and negative relation with problems in using e-wallets.