Study on Impact on Customer Satisfaction for E-Wallet Using Path Analysis Model

6 Pages Posted: 10 Apr 2019

See all articles by Miklesh Prasad Yadav

Miklesh Prasad Yadav

Guru Gobind Singh Indraprastha University

Madhu Arora

Rukmini Devi Institute of advanced studies

Date Written: April 10, 2019

Abstract

Using e-wallet for payment is trending in Indian payment pattern for a layman. This paper makes an attempt to study customer satisfaction in use of e- wallet as dependent variable and problems in e-wallets, risk and solution to boost the use of e-wallet as independent variables. 351 respondents were considered duly completing forms and AMOS graphic is used for further analysis to test the formulated null hypotheses and to check validity of the results. Findings include that there is positive relationship of customer satisfaction with solutions in e-wallets and negative relation with problems in using e-wallets.

Suggested Citation

Prasad Yadav, Miklesh and Arora, Madhu, Study on Impact on Customer Satisfaction for E-Wallet Using Path Analysis Model (April 10, 2019). International Journal of Information Systems & Management Science, Vol. 2, No. 1, 2019. Available at SSRN: https://ssrn.com/abstract=3369651

Miklesh Prasad Yadav (Contact Author)

Guru Gobind Singh Indraprastha University ( email )

New Delhi
India

Madhu Arora

Rukmini Devi Institute of advanced studies ( email )

New Delhi
DE 110085
India

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