Operations Management in the Age of the Sharing Economy: What Is Old and What Is New?

Forthcoming, Manufacturing and Service Operations Management

18 Pages Posted: 17 May 2019

See all articles by Saif Benjaafar

Saif Benjaafar

University of Minnesota - Minneapolis - Industrial & System Engineering

Ming Hu

University of Toronto - Rotman School of Management

Date Written: April 17, 2019

Abstract

The sharing economy, a term we use to refer to business models built around on-demand access to products and services mediated by online platforms that match many small suppliers or service providers to many small buyers, has emerged as an important area of study in operations management. We first describe three "canonical" applications that have garnered much attention from the operations management community. We use these applications to highlight distinguishing features of sharing economy business models and to point out research questions that are new. Then we draw connections between classical operations management theory/models and theory/models that have been used to study sharing economy applications. We do so to put in context some of the recent work on sharing economy, and to showcase the underlying modeling toolkit and identify opportunities for future research.

Keywords: sharing economy, matching markets, peer-to-peer resource sharing, on-demand service platforms, on-demand rental networks, dynamic matching, dynamic pricing

Suggested Citation

Benjaafar, Saif and Hu, Ming, Operations Management in the Age of the Sharing Economy: What Is Old and What Is New? (April 17, 2019). Forthcoming, Manufacturing and Service Operations Management . Available at SSRN: https://ssrn.com/abstract=3373511 or http://dx.doi.org/10.2139/ssrn.3373511

Saif Benjaafar (Contact Author)

University of Minnesota - Minneapolis - Industrial & System Engineering ( email )

111 Church Street S.E.
Minneapolis, MN 55455
United States

Ming Hu

University of Toronto - Rotman School of Management ( email )

105 St. George st
Toronto, ON M5S 3E6
Canada
416-946-5207 (Phone)

HOME PAGE: http://ming.hu

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