Knowledge Management: Why Do We Need it for Corporates
Gunjal, Bhojaraju (2005). Knowledge Management: Why Do We Need it for Corporates . Malaysian Journal of Library &Amp; Information Science, 10(2), 37–50. Retrieved from https://mjlis.um.edu.my/index.php/MJLIS/article/view/8488 (ISSN: 1394-6234)
14 Pages Posted: 21 Jun 2019 Last revised: 24 May 2021
Date Written: December 1, 2005
This article gives a brief introduction about Knowledge Management (KM), its need, definition, components, KM assets, challenges and processes of KM initiative at any organisation. It also provides a narration on how the KM initiative has been adopted at ICICI OneSource, to support the achievement of its Business Process Outsourcing objectives. Both knowledge sharing as well as re-use need to be encouraged and recognized at the individual employee level as well as the company level. This is best done by measuring and rewarding knowledge-performance. Sustained strategic commitment and a corporate culture that is conducive to knowledge-performance are vital for success in Knowledge Management. The paper concludes with suggestions for the implication for policy and future practices.
Keywords: Knowledge Management; KM Cyberary; Ontologies; Industrial Credit and Investment Corporation of India Ltd. (ICICI)
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