Behavioral Operations: Past, Present, and Future

20 Pages Posted: 24 May 2019

See all articles by Karen Lisa Donohue

Karen Lisa Donohue

University of Minnesota - Twin Cities - Carlson School of Management

Özalp Özer

Jindal School of Management - The University of Texas at Dallas

Yanchong Zheng

Massachusetts Institute of Technology (MIT) - Sloan School of Management

Date Written: April 29, 2019

Abstract

Behavioral operations is now an established and fundamental research field dedicated to understanding how the behavior of managers, workers, and customers influences operational decisions and outcomes. Just 20 years ago, behavioral research within operations management was relatively small and dispersed. Manufacturing & Service Operations Management has played an integral role in the field's development since then, through its openness to new research questions and methodologies. In this article, we reflect on the research goals pursued in behavioral operations, as well as the operational contexts explored. We also share thoughts on promising areas for future research.

Keywords: behavioral operations, MSOM, firm-level behavior, supply chain behavior, customer behavior, multi-methods

Suggested Citation

Donohue, Karen Lisa and Özer, Özalp and Zheng, Yanchong, Behavioral Operations: Past, Present, and Future (April 29, 2019). Available at SSRN: https://ssrn.com/abstract=3379894 or http://dx.doi.org/10.2139/ssrn.3379894

Karen Lisa Donohue

University of Minnesota - Twin Cities - Carlson School of Management ( email )

19th Avenue South
Minneapolis, MN 55455
United States

Özalp Özer (Contact Author)

Jindal School of Management - The University of Texas at Dallas ( email )

Jindal School of Management
800 W. Campbell Road
Richardson, TX 75080
United States

Yanchong Zheng

Massachusetts Institute of Technology (MIT) - Sloan School of Management ( email )

100 Main Street
E62-416
Cambridge, MA 02142
United States

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