The Impact of Training & Development and Communication on Employee Engagement – A Study of Banking Sector

Abstract

This study analyzed the impact of training, development and communication on employees engagement in banking sector of Karachi. Data was taken thorough questionnaires from 120 employees out of which 100 were returned. Different statistical techniques such as descriptive statistics, confirmatory factor analysis and structural equation modeling were used for analysis. Results showed a positive impact of training and development and internal communication on engagement. Findings of the study have the potential of practical implication for managers and employees alike where they can increase engagement level in banking sector through strategic and tactical communication process and fulfilling the training needs of employees to meet the requirement of current job settings. Hence, practitioners need to understand the value of the participatory factors to compete effectively at the national and global levels through effective implementation in the engagement strategy.

Keywords: Training & Development, Communication, Banking Sector, Human Resources, Internal communication, Employee Engagement, Structural Equation Modeling