Motivating Bureaucrats Through Social Recognition: External Validity — A Tale of Two States
48 Pages Posted: 21 May 2019
Bureaucratic performance is a crucial determinant of economic growth, but little real-world evidence exists on how to improve it, especially in resource-constrained settings. We conducted a field experiment of a social recognition intervention to improve record keeping in health facilities in two Nigerian states, replicating the intervention - implemented by a single organization - on bureaucrats performing identical tasks. Social recognition improved performance in one state but had no effect in the other, highlighting both the potential benefits and also the sometimes-limited generalizability of behavioral interventions. Furthermore, differences in facility-level observables did not explain cross-state differences in impacts, suggesting that it may often be difficult to predict external validity.
Keywords: RCT, external validity, bureaucracy, behavioral insights, nudges, healthcare
JEL Classification: C93, D73, D91, I18, L38, O35
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