Comparative Analysis for E-Services Based on Chi-Square Test

Abstract

In the edge of Information Technology, where most of the persons having smart phones, almost every organization either private or public wants to delivered their services through the online medium. Indian Government is also focusing on making Digital India; Government is launching their social welfare schemes through e-Services also.E-services (electronic services) are services which use of information and communication technologies (ICTs). If we talk about the medical, health related specific e-Services, lots of opportunities are still left, like in Chhattisgarh and Bihar, e-Services are their but it required lot of improvements, the parameters on which the said states are facing challenges, have been taken care in this study and analysis. In this paper the study and analysis is done for a Rohilkhand region, one of the largest regions of another Indian state i.e. Uttar Pradesh (largest state of Indian). This research paper consist the study, analysis for effectiveness of e-Services in terms of medical assistance, for the same we have conducted a survey for the comparison among the three e-Services. The analysis has been done on the surveyed data through the Chi-Square test; the result of the said test has been mentioned in the conclusion title.

Keywords: e-Services, Medical assistance, Chi-Square test, Likert scale