Designing and Implementing a State Court ODR System: From Disappointment to Celebration

26 Pages Posted: 17 Jun 2019

Date Written: June 5, 2019

Abstract

For the past two and one-third years I have had the pleasure of working with the New York State Unified Court System to design and implement an online dispute resolution (ODR) platform. It truly has been an interesting, educational, at times character-building, and ultimately tremendously valuable experience. This article will share specific design components from the ODR platforms we proposed as well as some of the critical lessons I learned. The hope is that it will be helpful to those either contemplating, or in the process of implementing, a court integrated ODR system.

Keywords: ODR, online, dispute resolution, ADR, alternative, access, justice, mediation, arbitration, consumer, digital, courts, negotiation, video, New York, debt, collection, small, claims, technology, credit, card

JEL Classification: K10, K12, K19, K22, K30, K36, K40, K41, K49, M10

Suggested Citation

Larson, David Allen, Designing and Implementing a State Court ODR System: From Disappointment to Celebration (June 5, 2019). Journal of Dispute Resolution, Vol. 2019, No. 2. Available at SSRN: https://ssrn.com/abstract=3399778

David Allen Larson (Contact Author)

Mitchell | Hamline School of Law ( email )

875 Summit Avenue
Saint Paul, MN 55105
United States
651-290-6388 (Phone)

HOME PAGE: http://mitchellhamline.edu/biographies/person/david-larson/

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