Digital Operations: Autonomous Automation and the Smart Execution of Work

The integration of digital technologies is changing the way organizations operate and deliver value. Digitizing operations may replace manual work through increased automation, but it may also enable smarter execution of workflows thereby augmenting human work. Evaluating the level and reach of these three pillars--digitization, automation, and smart--across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.

Keywords: digital, automation, autonomous, smart, machine learning, artificial intelligence, operations

JEL Classification: M10

Suggested Citation: Suggested Citation

Boute, Robert N. and Van Mieghem, Jan Albert, Digital Operations: Autonomous Automation and the Smart Execution of Work (May 6, 2020). Management and Business Review, Vol 1, Issue 1, Winter 2021, Available at SSRN: https://ssrn.com/abstract=3400186 or http://dx.doi.org/10.2139/ssrn.3400186