Digital Operations: Framework and Future Directions

Management and Business Review, Forthcoming

12 Pages Posted: 17 Jun 2019

Date Written: June 6, 2019

Abstract

The digital economy is transforming the way we work. We provide a framework for organizations to assess their digital operations and to provide direction where to go. The framework’s premise is that digitization enables automated and/or smart execution of workflows. Evaluating the level and reach of these three pillars -- digitization, automation, and smart -- across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.

Keywords: digital, automation, autonomous, smart, machine learning, artificial intelligence, operations

JEL Classification: M10

Suggested Citation

Boute, Robert N. and Van Mieghem, Jan Albert, Digital Operations: Framework and Future Directions (June 6, 2019). Management and Business Review, Forthcoming . Available at SSRN: https://ssrn.com/abstract=3400186 or http://dx.doi.org/10.2139/ssrn.3400186

Robert N. Boute

Vlerick Leuven Gent Management School ( email )

Library
REEP 1
Gent, BE-9000
Belgium

Jan Albert Van Mieghem (Contact Author)

Northwestern University - Kellogg School of Management ( email )

2001 Sheridan Road
Evanston, IL 60208
United States

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