Digital Operations: Framework and Future Directions

Abstract

The digital economy is transforming the way we work. We provide a framework for organizations to assess their digital operations and to provide direction where to go. The framework’s premise is that digitization enables automated and/or smart execution of workflows. Evaluating the level and reach of these three pillars -- digitization, automation, and smart -- across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.

Keywords: digital, automation, autonomous, smart, machine learning, artificial intelligence, operations

JEL Classification: M10