Digital Operations: Autonomous Automation and the Smart Execution of Work
19 Pages Posted: 17 Jun 2019 Last revised: 12 May 2020
Date Written: May 6, 2020
The integration of digital technologies is changing the way organizations operate and deliver value. Digitizing operations may replace manual work through increased automation, but it may also enable smarter execution of workflows thereby augmenting human work. Evaluating the level and reach of these three pillars--digitization, automation, and smart--across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.
Keywords: digital, automation, autonomous, smart, machine learning, artificial intelligence, operations
JEL Classification: M10
Suggested Citation: Suggested Citation