The Effect of Communication and EMR Meaningful Use Technologies on Patient Outcomes

36 Pages Posted: 24 Jun 2019

See all articles by Joseph Buckman

Joseph Buckman

Kansas State University

Tiemen Woutersen

University of Arizona - Department of Economics

Matthew J. Hashim

University of Arizona

Date Written: June 18, 2019

Abstract

We investigate the impact of health information technologies and communication between physicians and nurses on patient outcomes (e.g., mortality, satisfaction, and loyalty). Drawing upon media synchronicity theory, we establish a mediating role of communication between technology enhancement and patient outcomes. We create a unique data set by merging several private and public data sets containing organizational and health IT characteristics in hospitals from 2011 through 2015, and explore the model using several panel regressions with fixed effects. We also calculate indirect and total effects for the communication performance mediation effect. Our findings offer unique contributions to the health IT and communication literature. We show that health information technologies improve communication between physicians and nurses (e.g., medical documentation and health information exchange). Improved communication leads to a reduction in mortality and improves hospital satisfaction and loyalty.

Keywords: Health IT, EMR, Meaningful Use, Communication, Econometrics

Suggested Citation

Buckman, Joseph and Woutersen, Tiemen and Hashim, Matthew J., The Effect of Communication and EMR Meaningful Use Technologies on Patient Outcomes (June 18, 2019). Available at SSRN: https://ssrn.com/abstract=3406348 or http://dx.doi.org/10.2139/ssrn.3406348

Joseph Buckman

Kansas State University ( email )

1301 Lovers Ln
Manhattan, KS 66502
United States

Tiemen Woutersen

University of Arizona - Department of Economics ( email )

McClelland Hall
Tucson, AZ 85721-0108
United States

Matthew J. Hashim (Contact Author)

University of Arizona ( email )

Department of Management Information Systems
Eller College of Management
Tucson, AZ 85721
United States

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