Using the Service Science Canvas to Understand Institutional Change in a Public School System

Weaver, Shari; Pavlov, Oleg V.

doi:10.2139/ssrn.3426611

Using the Service Science Canvas to Understand Institutional Change in a Public School System

Advances in Service Science. New York: Springer. 2019: 95-104

7 Pages Posted: 29 Jul 2019

See all articles by Shari Weaver

Oleg V. Pavlov

Worcester Polytechnic Institute (WPI) - Department of Social Science & Policy Studies

Date Written: July 25, 2019

Abstract

Reforming STEM education in the United States continues to be a topic of active discussion and research. Why do some school districts succeed while others fail at implementing similar educational interventions? To answer this question, we apply the service science theory to characterize a pK-12 district that is viewed as a complex educational system. Our analysis utilizes the Service Science Canvas, which is a convenient methodological tool that includes common elements of the service science framework.

Keywords: STEM; schools; K-12; service science; service canvas

Suggested Citation: Suggested Citation

Weaver, Shari and Pavlov, Oleg V., Using the Service Science Canvas to Understand Institutional Change in a Public School System (July 25, 2019). Advances in Service Science. New York: Springer. 2019: 95-104, Available at SSRN: https://ssrn.com/abstract=3426611 or http://dx.doi.org/10.2139/ssrn.3426611