Does Accessible Design Benefit General Users of E-Government? Examining the Relationship between Website Usability and Accessibility

31 Pages Posted: 29 Jul 2019

See all articles by Yang Bai

Yang Bai

Pennsylvania State University, Donald P. Bellisario College of Communications, Students

Jenna Grzeslo

SUNY at New Paltz

Ryan Y. Wang

Pennsylvania State University, College of Communications, Students

Bumgi Min

Pennsylvania State University, Donald P. Bellisario College of Communications, Students

Krishna Jayakar

Pennsylvania State University

Date Written: July 26, 2019

Abstract

This study examined whether the accessibility of e-government websites for persons with disabilities was significantly related to the usability of these sites for the general population. Using a 2x2 experimental design, users recruited through Amazon’s M-Turk utility were assigned to perform either an easy or a moderately difficult task on two e-government websites, with low and high accessibility. A multiple regression model assessed three predictors of perceived usability: the user’s confidence in their online abilities, time spent on task page, and the level of accessibility of the assigned e-government websites. The level of accessibility was found to be is a significant predictor of the perceived usability. The paper concludes with implications for government policy regarding the accessibility of e-government portals.

Keywords: Accessibility, Usability, Disability, Local Government

Suggested Citation

Bai, Yang and Grzeslo, Jenna and Wang, Ryan and Min, Bumgi and Jayakar, Krishna, Does Accessible Design Benefit General Users of E-Government? Examining the Relationship between Website Usability and Accessibility (July 26, 2019). Available at SSRN: https://ssrn.com/abstract=3427413 or http://dx.doi.org/10.2139/ssrn.3427413

Yang Bai (Contact Author)

Pennsylvania State University, Donald P. Bellisario College of Communications, Students ( email )

University Park, PA 16802
United States

Jenna Grzeslo

SUNY at New Paltz ( email )

75 S. Manheim Blvd.
New Paltz, NY 12561
United States

Ryan Wang

Pennsylvania State University, College of Communications, Students ( email )

University Park, PA 16802
United States

Bumgi Min

Pennsylvania State University, Donald P. Bellisario College of Communications, Students ( email )

University Park, PA 16802
United States

Krishna Jayakar

Pennsylvania State University ( email )

University Park
State College, PA 16802
United States

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