Does Accessible Design Benefit General Users of E-Government? Examining the Relationship between Website Usability and Accessibility
31 Pages Posted: 29 Jul 2019
Date Written: July 26, 2019
This study examined whether the accessibility of e-government websites for persons with disabilities was significantly related to the usability of these sites for the general population. Using a 2x2 experimental design, users recruited through Amazon’s M-Turk utility were assigned to perform either an easy or a moderately difficult task on two e-government websites, with low and high accessibility. A multiple regression model assessed three predictors of perceived usability: the user’s confidence in their online abilities, time spent on task page, and the level of accessibility of the assigned e-government websites. The level of accessibility was found to be is a significant predictor of the perceived usability. The paper concludes with implications for government policy regarding the accessibility of e-government portals.
Keywords: Accessibility, Usability, Disability, Local Government
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