How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation

Posted: 19 Aug 2019

See all articles by Mariia Petryk

Mariia Petryk

University of Florida - Information Systems and Operations Management

Michael Rivera

Temple University - Fox School of Business and Management

Siddharth Bhattacharya

Temple University - Department of Management Information Systems

Liangfei Qiu

University of Florida - Warrington College of Business Administration

Subodha Kumar

Temple University - Department of Marketing and Supply Chain Management

Date Written: August 15, 2019

Abstract

Firms and organizations increasingly use real-time performance feedback to evaluate employees. In this exploratory study, we examine the effects of network embeddedness — or the nature of relationships among employees — on performance rating scores. We visualize rating networks within organizations: Employees are nodes, and connections between nodes exist if an evaluation between the pair occurs. We find that different aspects of network embeddedness affect performance rating scores differently. In particular, a rater’s positional embeddedness (measured by eigenvector centrality) is positively associated with the rating score he or she gives. A rater’s structural embeddedness (measured by outdegree centrality) is negatively associated with the rating score he or she gives. We also uncover the moderating effects of anonymity and hierarchy on the role of network embeddedness. Our findings have important implications for the design of performance management systems using network analysis.

Keywords: real-time feedback, performance appraisals, mobile application, network embeddedness, eigenvector centrality, network analysis, econometric model

Suggested Citation

Petryk, Mariia and Rivera, Michael and Bhattacharya, Siddharth and Qiu, Liangfei and Kumar, Subodha, How Network Embeddedness Affects Real-Time Performance Feedback: An Empirical Investigation (August 15, 2019). Fox School of Business Research Paper. Available at SSRN: https://ssrn.com/abstract=3438032

Mariia Petryk (Contact Author)

University of Florida - Information Systems and Operations Management ( email )

Warrington College of Business
ISOM Department STZ
Gainesville, FL 32611-7169
United States

Michael Rivera

Temple University - Fox School of Business and Management ( email )

Philadelphia, PA 19122
United States

Siddharth Bhattacharya

Temple University - Department of Management Information Systems ( email )

1810 N. 13th Street
Floor 2
Philadelphia, PA 19128
United States

Liangfei Qiu

University of Florida - Warrington College of Business Administration ( email )

Gainesville, FL 32611
United States

HOME PAGE: http://sites.google.com/site/qiuliangfei/

Subodha Kumar

Temple University - Department of Marketing and Supply Chain Management ( email )

Philadelphia, PA 19122
United States

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